Reflecting Sensory Branding on Consumer Buying Behavior

Authors

  • Basit Ali Gilani KASB Institute of Technology (KASBIT), Karachi, Pakistan Author
  • Afreen Ahsaan KASB Institute of Technology (KASBIT), Karachi, Pakistan Author

DOI:

https://doi.org/10.52633/jms.v5i1.281

Keywords:

Sensory Branding, Sensory Marketing, Consumer Attitude, Consumer’s Habits

Abstract

The aim of this study is to investigate the impact of sensory branding on consumer buying behavior within the context of fast-food franchises in Pakistan. The study seeks to explore how the use of the five senses in marketing can be leveraged to attract consumers to purchase products they may not have originally intended to buy. Previous studies have not specifically examined the relationship between sensory branding and consumer buying behavior, particularly within the fast-food franchise industry in Pakistan. Consequently, this study has been designed to investigate this topic and establish the link between the different factors of sensory branding and consumer behavior. This research is significant for aspiring entrepreneurs and those seeking to enter the emerging market in Pakistan. By employing sensory branding as a tool, businesses can generate a large market audience and establish a strong reputation for their product. The study aims to provide insights and tactics on how this can be achieved. The research will examine the methods employed by emerging fast food franchises in the Karachi region to capture market share and establish their brand identity through sensory branding techniques. The study is based on data gathered from a sample of 120 respondents, using a questionnaire and SPSS software for data analysis. The sample size has been selected to ensure that the findings are statistically significant. The results of the study indicate a significant relationship between the independent variables of sensory branding (sound, sense of smell, visualization, sense of touch, and sense of taste) and the dependent variable of consumer buying behavior. Both descriptive and inferential analyses have been used to ensure the reliability and validity of the findings. The study findings contribute to the understanding of the role of sensory branding in consumer behavior within the fast-food franchise industry in Pakistan. The findings will be of great value to entrepreneurs seeking to establish themselves in this emerging market.

Author Biographies

  • Basit Ali Gilani, KASB Institute of Technology (KASBIT), Karachi, Pakistan

    KASB Institute of Technology (KASBIT), Karachi, Pakistan

  • Afreen Ahsaan, KASB Institute of Technology (KASBIT), Karachi, Pakistan

    KASB Institute of Technology (KASBIT), Karachi, Pakistan

References

Awan, A. G. (2018). Factors affecting food price inflation in Pakistan. Journal of Advanced Research, 4(1), 74-88. https://doi.org/10.1016/j.jare.2017.05.002

Adsit, D., London, M., Crom, S., & Jones, D. (1996). Relationships between employee attitudes, customer satisfaction and departmental performance. Journal of Management Development, 15(1), 62-75. https://doi.org/10.1108/02621719610111859

Ahmad, W. (2010). The making and representation of Muslims. Ethnic and Racial Studies, 33(3), 1466-4356. https://doi.org/10.1080/01419870903423159

Alexander, J. (2009, December 18). The unlikely origin of fish and chips. BBC News. Retrieved from https://www.bbc.com/news/magazine-11238349

Andrews, R., & Esteve, M. (2015). Still like ships that pass in the night? The relationship between public administration and management studies. International Public Management Journal, 18(1), 31-60. https://doi.org/10.1080/10967494.2014.977039

Areni, C. S. (1993). The influence of background music on shopping behavior. Advances in Consumer Research, 20, 336-340.

Armstrong, M., & Baron, A. (1998). Performance management – The new realities. London: Institute of Personnel and Development.

Arnal, E., Ok, W., & Torres, R. (n.d.). Knowledge, work organisations and economic growth. European Commission.

Atkinson, A. A., Banker, D. R., Kaplan, S. R., & Young, M. S. (1997). Management accounting. Prentice Hall.

Auvray, M. (2010). The sensory-discriminative and affective-motivational aspects of pain. Neuroscience and Biobehavioral Reviews, 34, 214-223. https://doi.org/10.1016/j.neubiorev.2009.07.008

Ayesha. (2012). Consumer behaviour towards fast food. Pakistan Journal of Food Science, 22(3), 71-75.

Bateman, T. (1986). The escalation of commitment in sequential decision-making. Decision Sciences, 17(3), 33-49. https://doi.org/10.1111/j.1540-5915.1986.tb00282.x

Becker, E. B., & Huselid, A. M. (2006). Strategic human resource management: Where do we go from here? Journal of Management, 32(6), 898-925. https://doi.org/10.1177/0149206306293669

Neuroscience and Biobehavioral Reviews, 34, 214-223.

Belschak, D. F., & Den Hartog, N. D. (2009). Consequences of Positive and Negative Feedback: The Impact on Emotions and Extra‐Role Behaviors. Applied Psychology, 58, 274-303.

Beryl, A. (2014). Human Rights Commission, Kenya.

Biron, M., Farndale, E., & Paauwe, J. (2011). Performance management effectiveness: lessons from world-leading firms. The International Journal of Human Resource Management, 22(6), 1294-311.

Borade, G. (2012, March 17). History of the fast-food industry. Retrieved from: http://www.buzzle.com/articles/history-of-the-fast-food-industry.html

Bouckaert, G., & Halligan, J. (2008). Managing performance. International comparisons.

Boyd, F. (2019). Coefficient of determination in statistics. Statistical analysis and meausing tools. Retrieved from https://www.britannica.com/science/coefficient-of-determination

Brian, K. (2005). Equal Opportunities International. Equality, Diversity and Inclusion: An International Journal, 24, 15-23.

Bruner, G. C. (1990). Music, mood, and marketing. Journal of Marketing, 54(4), 94-104. doi:http://dx.doi.org/10.2307/

Bruner., G. (1990). Music, mood, and marketing. Journal of Marketing, 54(4), 94 – 103.

Brynjolfsson, E., & Mendelson, H. (1993). Information systems and the organization of the modern enterprise. Journal of Organizational Computing, 3, 245-55.

Calvert, A. (2004). Multisensory integration: Methodological approaches and emerging principles in the human brain. journal of modern sciences, 9(3), 191-205.

Capon, N., Farley, U. J., Lehmann, R. D., & Hulbert, M. J. (1992). Profiles of product innovators among large US manufacturers. Management Science, 38(2), 157-69.

Cavalluzzo, S. K., & Ittner, D. C. (2004). Implementing performance measurement innovations: evidence from government. Accounting, Organization and Society, 29, 243-67.

Célier, P. (2004). Le marketing sensoriel (Sensorial marketing).

Chamberlain, L. (2011, November). "Does your performance management need a tune up? Strategic Finance, 19-20 and 61.

Chan, C. Y., & Ho, J. S. (2000). Performance measurement and the balanced scorecard in Canadian hospitals. Advances in Management Accounting, 19, 145-69.

Chan, L. L., Shaffer, A. M., & Snape, E. (2004). In search of sustained competitive advantages: the impact of organizational culture, competitive strategy and human resource management practices on firm performance. International Journal of Human Resource Management, 15(1), 17-35.

Chan, L. Y. (2004). Performance measurement and adoption of balanced scorecards: a survey of municipal governments in the USA and Canada. The International Journal of Public Sector Management, 17(3), 204-21.

Charles, P. (2010). HR practice, Relationships at work. Retrieved from http://www.personneltoday.com/hr/love-is-in-the-air-managing-relationships-in-the-workplace/

Citrin, A. (2003). Consumer needs for tactile input: An internet retailing challenge. Journal of Business Research, 56(11), 915-923.

Compton, R. (2005). Performance management: panacea or corporate outcast. Research and Practice in Human Resource Management, 13, 46-54.

Daniel. (1992). Predicting a changing taste: Do people know what they will like? Journal of Behavioral Decision Making, 5(3), 187-200.

Decramer, M. C., Van derstraeten, A., & Christiaen, J. (2012). "The impact of institutional pressures on employee performance management systems in higher education in the low countries". British Journal of Management, 23(1), 88-103.

Deming, E. W. (1986). Out of the crisis. Massachusetts Institute of Technology, 510.

Denison, R. D. (1990). Corporate Culture and Organizational Effectiveness.

Deshpande, R., & Farley, U. J. (2004). Organizational culture, market orientation, innovativeness, and firm performance: an international research odyssey. International Journal of Research in Marketing, 21, 3-22.

DiMaggio, P., Hargitaai, E., Neuman, R. W., & Robinson, P. J. (2001). Social implications of the internet. Annual Review of Sociology, 27, 307-36.

Djurovic, V. (2008). Sensorial Branding - The future of brand building. 10-14. Retrieved from http://ezinearticles.com/?Sensorial-Branding---The-Future-of-Brand-Building&id=1412143

Doty, R. (1984). Smell identification ability: Changes. International Journal of business research, 226, 1441-1443.

Du, Y., & Farley, U. J. (2001). Research on technological innovation as seen through the Chinese looking glass. Journal of Enterprising Culture, 9(1), 53-89.

Dwomoh, G. (2012). Workplace discrimination. International Journal of Business and Management tomorrow, 2, 5.

Ekström, K. (2004). Elusive consumption. Oxford: Berg.

Evergeti, V. (2010). The making and representation of Muslim. Ethnic and Racial Studies, 1466-4356.

Fletcher, C., & Williams, R. (1996). Performance management, job satisfaction and organisational commitment. British Journal of Management, 7, 169-79.

Furunes, T. (2010). Age discrimination in the workplace: Validation of the Nordic Age Discrimination Scale. Scandinavian Journal of Psychology, 21, 23-30.

Garcia-Morales, J. V., Moreno, R. A., & Llorens-Montes, J. F. (2006). Strategic capabilities and their effect on performance: entrepreneurial, learning, innovator and problematic SMEs. International Journal of Management and Enterprise Development, 3(3), 191-211.

Gregory. (2001). Old at a Young. Age Discrimination in the American Workplace.

Grutter, W. A., Field, M. J., & Faull, H. N. (2001). Work team performance over time: three case studies of South African manufacturers. Journal of Operations Management, 20(5), 641-57.

Hair. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414-433.

Heffessey, L. (2008). The Effect of Discrimination on the Job. The independent, 32. Retrieved from https://www.theseus.fi/bitstream/

Henderson, P. (1996). Improving the retail environment: (The olfactory effects on consumer buying behavior). Research and Applications in Marketing, 11(4), 71-92.

Herz. (2007). The scent of desire: Discovering our enigmatic sense of smell. Business Journal New York.

Hezarvand, E. M. (2013). An investigation of job satisfaction, organizational commitment and turnover intention in the Iranian insurance industry. (F. o. Management., Ed.) Journal of management sciences. Retrieved from http://eprints.utm.my/id/eprint/42066/

Hofstede, G. (1998). Attitudes, values and organizational culture: disentangling the concepts. Organization Studies, 19(3), 477-92.

Hoque, Z., & James, W. (2000). Linking balanced scorecard measures to size and market factors: impact on organizational performance. Journal of Management Accounting Research, 12, 1-17.

Jawahar, I. (2002). A model of organizational justice and workplace aggression. 28, 811-834.

Jensen, M., & Meckling, W. (1976). Theory of the firm: managerial behaviour, agency costs, and ownership structure. Journal of Financial Economics, 3, 305-60.

Kaiser, H. (1977). A study of a measure of sampling adequacy for factor-analytic correlation matrices. Multivariate Behavioral Research, 12(1), 43-47.

Kanazawa, S. (2005). Is discrimination necessary to explain the gap in earnings. Journal of economic psychology, 26, 269-287.

Kaplan, S. R., & Norton, P. D. (1992). The balanced scorecard measures that drive performance. Harvard Business Review, 70, 71-9.

Kaplan, S. R., & Norton, P. D. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53-79.

Karake, Z. (1995). "Information technology performance: agency and upper echelon theories. Management Decision, 33(9), 30-7.

Katzenbach, R. J., & Smith, K. D. (1993). The discipline of teams. Harvard Business Review, 71, 111-20.

Kellaris, J., & R.J. Kent. (1994). An exploratory investigation of responses elicited by music varying in tempo, tonality and texture. Journal of Consumer Psychology, 2(4), 381 - 401.

Kessler, I., & Purcell, J. (1992). Performance related pay: objectives and application. Human Resource Management Journal, 33, 692-724.

Khaniwale, M. (2015). Consumer Buying Behavior. International Journal of Innovation and Scientific Research, 14(2), 278-286. Retrieved from http://www.ijisr.issr-journals.org/

Klosse, P. (2004). The formulation and evaluation of culinary success factors (CSFs) that determine the palatability of food. Journal of Food Service Technology., 4, 107-115.

Kotter, P., & Heskett, L. (n.d.). Corporate Culture and Performance.

Krishna, & Aradhna. (2012). An integrative review of sensory marketing: Engaging the senses to affect. Journal of Consumer Psychology, 22, 332–351.

Krishna, A. (2010). Product Scent and Memory. Journal of Consumer Research, 37(1), 57-67.

LaFasto, M. F., & Larson, E. C. (2001). When Teams Work Best, Sage.

Laird, D. A. (2005). How the consumer estimates quality by subconscious sensory impressions: With special reference to the role of smell. Journal of Applied Psychology, 16, 242-245.

Lawler, E. E. (2003). Reward practices and performance management system effectiveness. Organizational Dynamics, 32(4), 396-404.

Lewis, T., Marginson, S., & Snyder, I. (2005). The network university? Technology, culture, and organizational complexity in contemporary higher education. Higher Education Quarterly, 59(1), 56-75.

Li, H., & Atuagene-Gima, K. (2001). Product innovation strategy and the performance of new technology ventures in China. Academy of Management Journal, 44(6), 1123-34.

Lindström, M. (2005). Brand Sense.

Lynch, L. R., & Cross, F. K. (1991).

Malina, A. M., & Selto, H. F. (2001). Communication and controlling strategy: an empirical study of the effectiveness of the balanced scorecard. Journal of Management Accounting Research, 13, 47-90.

Maltz, C. A., Shenhar, J. A., & Reilly, R. R. (2003). Beyond the balanced scorecard: refining the search for organizational success measures. Long Range Planning, 36(2), 187-204.

Mamdani, M. (2007). Scholars in the Marketplace: The Dilemmas of Neo-Liberal Reform at Makerere University, 1989-2005. Dakar: Codesria Book Series.

March, J. G., & Simon, H. A. (1958). Organizations. New York: Wiley.

Martinez, V., & Kennerley, M. (2010). Impact of performance measurement and management systems. Management Services, 42-7.

Mather, K., & Seifert, R. (2011). Teacher, lecturer or labourer? Performance management issue in education. Management in Education, 25(1), 26-31.

Matthew. (2008). What Is Branding? International journal of marketing techniques, 110-111.

McKinnon, L. J., Harrison, L. G., Chow, W. C., & Wu, A. (2003). Organisational culture: association with commitment, job satisfaction and propensity to remain, and information sharing in Taiwan. International Journal of Business Studies, 11(1), 25-44.

Mohanty, P. R. (1999). Value innovation perspective in Indian organizations. Participation & Empowerment: An International Journal, 7(4), 88-103.

Munene, C. J., Nansubuga, F., Kamuhanda, R., Matovu, V., Bakwega, A., & Machunsky, M. (2003). A Process Centred Three-factor Framework for Analysing, Predicting and Prescribing Organisational Climates in NNGo in Africa.

Nankervis, R. A., & Compton, L. R. (2006). "Performance management: theory in practice",. Asia Pacific Journal of Human Resources, 44(1), 83-101.

Naveh, E., & Erez, M. (2004). Innovation and attention to detail in the quality improvement paradigm. Management Science, 50(11), 1576-86.

Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement systems design: A literature review and research agenda. International Journal of Operations and Production Management, 15(4), 80-116.

Nomdo, J. G. (2004). Collaborating within the 'risk zone': a critical reflection. Active Learning in Higher Education, 5, 205.

Ogbonna, E., & Harris, L. (2000). Leadership style, organizational culture and performance: empirical evidence from UK companies. International Journal of Human Resources, 11(4), 766-88.

Olsen, L. (2004). Making corporate responsibility work: Lessons from real business. Retrieved February 14, 2013, from https://www.ashridge.org.uk/

Osman, M. (2017). The Influence of Branding on Consumer Behavior, digital marketing, 5(22), 22-26.

Owusu, EE. (2012). workplace discrimination. International Journal of Business and Management tomorrow, 2, 5.

Padovani, E., Yetano, A., & Orelli, R. (2010). Municipal performance measurement and management in practice: which factors matter? (Winter, Ed.) 591-635.

Patrick, F. (1998). Gender discrimination without gender difference. Journal of Public Economics, 68, 1-32.

Patterson, M., West, M., Lawthorn, R., & Nickell, S. (1997). The Impact of People Management Practices on Business Performance.

Peck, J. (2008). If it tastes, smells, sounds, and feels like a duck, Effects of sensory factors on consumer behaviors. Handbook of consumer psychology, 193-219.

Pineda, C. R., & Lerner, D. L. (2006). Goal attainment, satisfaction and learning from teamwork. Team Performance Management, 12, 182-91.

Raghubir, P. (2010). Visual Perception in Sensory Marketing. International business journal New York, 201-205.

Raymond. (1967). A Technological History of Motion Pictures and Television. Journal of the Society of Motion Picture and Television Engineers.

Reader, W. T., Flin, R., Mearns, K., & Cuthbertson, B. (2009). Developing a team performance framework for the intensive care unit. Critical Care Medicine, 37(5), 1787-93.

Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic Frontier. (Addison-Wesley, Ed.)

Richards, J. (1980). The skeptical feminist. 39.

Rieunier, S. (2002). Sensorial marketing strategies. Applied Research in Marketing, 17, 40-45.

Risov, M., & Croucher, R. (009). "Human resource management in European firms". Cambridge Journal of Economics, 33(2), 253-272.

Roberts, J., McNulty, T., & Stiles, P. (2005). Beyond agency conceptions of the work of the non-executive director: creating accountability in the boardroom. British Journal of Management, 16, 5-26.

Roper, S., & Love, H. J. (2002). Innovations and export performance: evidence from the UK and German manufacturing plants. Research Policy, 31(7), 1087-102.

Saeed, M. K. (2017). Peri-Peri Original: the expansion. Emerald Emerging Markets Case Studies, 7(2), 1-15. doi: https://doi.org/10.1108/

Safferuddin. (2011). The Impact of Sensory Branding (five senses) on the Consumer, A Case Study on "Coca Cola". Journal of Business Administration, 1(6).

Sanam. (2016). The rise of Pakistan's 'burger' generation. Arts & Culture (Source) Al-Jazeera. Retrieved from https://www.aljazeera.com/programmes/ajeats/2016/01/rise-pakistan-burger-generation-160111120304597.html

Saunders, M. (2012). Research Methods for Business Students.

Schneider, A. (2010). Linear Regression Analysis. Deutsches Arzteblatt International journal, 107(44), 776-782.

Schoormans. (2005). The different roles of product appearance in consumer choice. Journal of Product Innovation Management, 22(1), 63-81.

Sheridan, E. J. (1992). Organizational culture and employee retention. Academy of Management Journal, 35(5), 1036-56.

Smith, M. (1998). Culture and organizational change. Management Accounting Magazine, 76(7), 1-5.

Smith, R. (2002). Race, gender, and authority in the workplace. Annual review of sociology, 28, 509-542.

Soderberg, J. M. (2006). The Balanced Scorecard: Structure and Use in Canadian Companies,

Soltani, E., Van Der Meer, R., & Williams, M. T. (2005). A contrast of HRM and TQM approaches to performance management: some evidence. British Journal of Management, 16(3), 211-230.

Srivastava, R. (2011). Understanding brand identity confusion Marketing Intelligence & Planning, Journal of Marketing, 29, 340-352.

Staw, M. B. (1976). Knee deep in the big muddy, a study of escalating commitment to a chosen course of action. Organisational Behaviour and Human Performance, 16, 27-44.

Steers, M. R. (1977). Antecedents and outcomes of organisational commitment. Administrative Science Quarterly, Vol.22, 44-56.

Storey, J., & Sisson, K. (1993). Managing Human Resources and Industrial Relations.

Tait, P., & Vassey, I. (1988, March). The effect of user involvement on systems success: a contingency approach. MIS Quarterly, 91-108.

Tardivo, G., & Viassone, M. (2010). Management system: beyond the economic-financial perspective: empirical research findings. Journal of Financial Management and Analysis, 23(2), 99-110.

Tata, J., & Prasad, S. (2004). Team self-management, organization structure and judgment of team effectiveness. Journal of Managerial Issues, 16(2), 248-65.

Thompson, A. C., Jahn, W. E., Kopelman, E. R., & Prottas, J. D. (2004). Perceived organizational family support: a longitudinal and multilevel analysis. Journal of Managerial Issues, Vol.16(No.4), 545-65.

Tusubira, F., Mulira, N., Kahiigi, E., & Kivunike, F. (2009). Transforming Institutions through Information and Communication Technology.

Ulloa, C. B., & Adams, G. S. (2004). Team effectiveness and individual Myers-Griggs personality dimensions. Journal of Management and Engineering, 20, 141-6.

Vallas, S. (2003). Rediscovering the color line within work organizations. Work and Occupations, 30, 379–400.

Walters, M. (1995). Performance Management Handbook.

Wansink, B. (2004). How descriptive food names bias sensory perceptions in restaurants. Food Quality and Preference, 16, 393-400.

Wexley, N. K., & Latham, P. G. (1982). Increasing Productivity Through Performance Appraisal.

White, M., & Bryson, A. (2013). "Positive employee attitudes: how much human resource management do you need?". Human Relations, 66(3), 385-406.

Wiggins, J. (2006). It just feels good: Customers' affective response to touch and its influence on persuasion. Journal of Marketing, 70(4), 56-69.

Wuchty, S., Jones, B., & Uzzi, B. (2007). The increasing dominance of teams in the production of knowledge. Science, 316(5827), 1036-9.

Downloads

Published

30-01-2023

How to Cite

Reflecting Sensory Branding on Consumer Buying Behavior. (2023). Journal of Marketing Strategies, 5(1), 1-22. https://doi.org/10.52633/jms.v5i1.281

Similar Articles

1-10 of 38

You may also start an advanced similarity search for this article.