Promoting Corporate Culture: Exploring Managerial Trust and Employee Deviance Behavior in Commercial Banks in Pakistan

Abdul Rehman  Kalhoro; Nazar Hussain Phulpoto; Manzoor Ali  Brohi; Ali Raza  Lashari; Asadullah  Kehar

doi:10.52633/jms.v4i1.167

Authors

Abdul Rehman Kalhoro Shah Abdul Latif University, Khairpur, Pakistan. Author
Nazar Hussain Phulpoto Shah Abdul Latif University, Khairpur, Pakistan. Author
Manzoor Ali Brohi Balochistan University of Information Technology, Engineering and Management Sciences (BUITEMS), Quetta, Pakistan. Author
Ali Raza Lashari Shah Abdul Latif University, Khairpur, Pakistan. Author
Asadullah Kehar Shah Abdul Latif University, Khairpur, Pakistan. Author

DOI:

https://doi.org/10.52633/jms.v4i1.167

Keywords:

Employee Trust, Manager-Employee Relationship, Job Satisfaction, Employee Deviance, Organizational Deviance, Interpersonal Deviance, Frontline Deviance

Abstract

Employee deviance is an important issue to be focused on in an organization. Most of the time, positive work behaviors are discussed in the studies but negative behaviors do not get much attention. This research is based on understanding how the negative and deviant behavior of the employees can get affected. This research is based on examining the effect of trust in the manager-employee relationship on employees’ deviance and what would be the impact of job satisfaction by keeping it as the mediator among these variables. This study explored how trust in manager-employee relationships might help the organizations to reduce the employees’ deviance toward their organization, toward their colleagues, and toward their customers, known as organizational deviance, interpersonal deviance, and frontline deviance respectively. To investigate the phenomenon, the employees of private sector banks were taken as a sample for this study. Data was collected through online questionnaires. The results of this study validate that there is a negative impact of trust in the manager-employee relationship on employees’ deviance in the presence of job satisfaction as a mediator. If the employees are satisfied with their jobs and they have trust in their manager, they tend to show less deviant behavior toward the organization, their colleagues, and the customers.

Author Biographies

Abdul Rehman Kalhoro, Shah Abdul Latif University, Khairpur, Pakistan.

Department of Public Administration, Shah Abdul Latif University, Khairpur, Pakistan.
Nazar Hussain Phulpoto, Shah Abdul Latif University, Khairpur, Pakistan.

Department of Public Administration, Shah Abdul Latif University, Khairpur, Pakistan.
Manzoor Ali Brohi, Balochistan University of Information Technology, Engineering and Management Sciences (BUITEMS), Quetta, Pakistan.

Department of Management Sciences, BUITEMS Quetta, Pakistan.
Ali Raza Lashari, Shah Abdul Latif University, Khairpur, Pakistan.

Department of Public Administration, Shah Abdul Latif University, Khairpur, Pakistan.
Asadullah Kehar, Shah Abdul Latif University, Khairpur, Pakistan.

Institute of Computer Science, Shah Abdul Latif University, Khairpur, Pakistan.

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