Determining the Role of Conflict Management Strategies on Organizational Performance: A Mediating Role of Employees' Job Satisfaction

Syeda  Batool; Fiza  Hayat

doi:10.52633/jemi.v1i1.41

Authors

Syeda Batool KASBIT Author
Fiza Hayat KASBIT Author

DOI:

https://doi.org/10.52633/jemi.v1i1.41

Keywords:

Conflict Management, Employee’s Job Satisfaction, Organizational Performance & Commercial Banking Sector

Abstract

Conflict Management is one of the essential elements in casual and professional life for enhancing an individual's performance and to bring better results in intense organizational pressures. Although studies which explore the effect of these on job satisfaction are very few and therefore there is a need to check the impact of these form of strategies on job satisfaction. Although according to the studies each and every style of conflict management does not relate to job satisfaction and therefore the major need to associate this style with organizational performance. Thus, a quantitative study has been conducted in the commercial banking sector of Pakistan through a closed-ended questionnaire. Analysis was carried out through the help of statistical data analysis software SMART-PLS and the results of the study indicated that each and every style of conflict management does not result in job satisfaction, nor in the betterment of organizational performance. The results imply that a more rigorous approach and innovative strategies in conflict management should be devised and followed by the managers to address the conflicting issues.

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