Butt, Adnan, Meer Suroor, Salman Hameed, and Kashif Mehmood , trans. “Managing Customers: Analyzing the Relationship Between Customer Personality, Customer Satisfaction and Willingness to Create WOM”. Journal of Entrepreneurship, Management, and Innovation 3, no. 2 (July 20, 2021): 305–330. Accessed November 21, 2024. https://coralpublications.org/index.php/jemi/article/view/79.